The Burlington Bytes WP-Admin Live Chat Support plugin provides live technical support and troubleshooting via a chat module from the WP Admin interface.

When users install the Support Plugin, it will display on the Admin side of the WordPress website, conveniently positioned in the bottom right-hand corner for quick access. When activated, it provides a connection to Burlington Byte’s super amazing technical support team.

Users can submit requests, chat with a live support person, and receive technical assistance all while continuing to work within the WordPress admin side of the website!

Installation

Download the plugin from the WordPress Plugin Directory or simply search for the plugin from the Admin panel of your WordPress website. Go to the Plugins tab, click Add New and then search for Burlington Bytes.

WP Admin Live Support Plugin

It’s always recommended to do a backup of your website before installing a new plugin. Once installed, click activate plugin. Once activated, you should see a red tab in the bottom right-hand corner of your admin panel. This will remain on every page so you can always access it quickly and easily.

WP Admin Support Module Installation

If you haven’t done so prior to installing the plugin, you will need to sign up for support. This is very easy to do! Click on the Get Support tab, and click on “Chat with a Live Person.” We’ll be able to get you set up and started from here. You can also email us at support@burlingtonbytes.com with any questions.

What Items are Covered by Support?

Whether you’re new to WordPress and want to learn how to manage your own website or are a seasoned WordPress developer who would like some assistance troubleshooting occasional bugs, we can help!

Specifically, we will assist you with the following:

  • Modifying overall design and layout
  • Editing, adding, or removing pages, posts, post-types, menus, widgets, forms, plugins, and/or media
  • Troubleshooting installation errors, broken links, responsive display issues, page load times, Google Analytics reporting, and more
  • Advanced customizations such as:
    • Editing the theme and CSS files
    • Creating and managing redirects
    • Creating and managing site users and setting permissions

And a whole lot more!

Anticipate becoming a frequent client? We offer a great value package of managed WordPress core and plugin updates as well as one hour of support for just $100/month

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Usage Scenarios

Basic Updates & Management

Chad from Roy Renovations has an online portfolio that gets updated a few times a year once a project is completed. Because he doesn’t use the site very often, he will ping us for reminders on how to prepare a file for Web, upload media, write Alt text, and add content to pages.

Frequent Updates to Website

Jen runs a small boutique e-commerce site and needs to edit, add, and remove products; update order statuses; publish regular announcements; and on occasion, troubleshoot issues with orders. While she has a lot of hands-on experience with WordPress, she will look to us for addressing issues that are beyond her level of expertise.

WordPress Developer

Matt owns a full-service Design firm, offering website development in addition to a myriad of other services he provides for clients. He offloads support tasks to Burlington Bytes when larger projects require his team’s full, undivided focus.

Whether your technical support requirements are similar to the examples we presented above, or you have a totally different set of unique needs, we can help. Give us a call to discuss your WordPress website and project at 802-448-4001.

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Interested in trying out our WP-Admin Live Chat Support Plugin?

Get the WP-Admin Live Chat Support Plugin

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Have Questions?

SEE OUR FAQ

Ready to Get Started?

Call us at 802-448-4001 for a free consultation.